Returns

Our Commitment to Excellence

At Karigur, each piece we create is a work of art, meticulously crafted to your unique specifications. Our commitment to exceptional quality begins the moment you place your order and continues through every step of creation.

Online Purchases & Returns

We offer a 5-day return window for online ready-to-wear purchases of full-priced items. If you are not completely satisfied with your purchase, please contact us within 5 days of receiving your order, and we will be happy to assist you with the return process.

Please note that all sale items are considered final sale and are not eligible for return or exchange.

To initiate a return, email us at: support@karigur.com

Once we receive your request, we will provide detailed return instructions to ensure a smooth process.

In-Store Purchases, Custom Orders & Returns

As each Karigur creation is exclusively crafted to your measurements and preferences, we maintain a strict no-returns/cancellations policy for custom orders. This ensures we can continue offering the highest level of personalization and craftsmanship that our clients expect.

Understanding Our Process

Each piece is individually crafted
Materials are specially ordered for your garment
Production begins within hours of order confirmation
Pieces cannot be resold due to their bespoke nature

Production Timeline

Standard custom bridal orders require 12-16 weeks for completion
This timeline ensures perfect execution of every detail
We do not offer rush orders to maintain our quality standards
External factors may occasionally affect completion times

Quality Assurance

Our rigorous quality control process includes:

Multiple fitting checks against provided measurements
Detailed inspections at every production stage
Final verification before shipping

Exception Requests

While we maintain strict policies to ensure quality, we understand exceptional circumstances may arise:

If You Experience Issues:

Contact us immediately at support@karigur.com
Provide your order number and detailed concerns
Include multiple clear photos if applicable
Wait for our response before taking other actions

For Approved Returns:

Customer bears return shipping costs & fees
Original shipping costs incurred by Karigur are non-refundable
Refunds process within two weeks after inspection
Credit applies to the original payment method

Direct Communication

We value open dialogue with our clients. Please contact us directly with concerns before involving third-party payment processors. This allows us to address your needs quickly and effectively.